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Frequently Asked Question!
You must select the region nearest to you for practical fulfillment. However, you can browse other
regions’ catalogs if needed.
Yes, you must have an account to complete purchases. This ensures:
– Secure payment processing
– Order tracking capability
– Customer support efficiency
– Compliance with regulations
E-Citizen (Pesaflow) is the Kenyan government’s official payment platform. Using it ensures:
– Payment security and compliance
– Direct integration with government systems
– Customer protection
– Transparent transaction records
Cart data is stored in browser session:
Clearing cookies/cache removes cart
Closing all browser windows may reset session
Using “Private/Incognito” mode loses cart on close
Solution: Complete purchase in single session
Collection notification: Via SMS/Email. Goods once sold to be collected within 24hrs